FAQ

How much is shipping? 

Shipping price is dependent on weight. We charge between $8-10 for domestic orders and $25-30 for international orders.

When will my order ship?

Orders ship within 1-2 business days.

How will I know that my order shipped?

As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact customer service at management@poolhousenewyork.com.

Do you ship internationally?

Currently, we only ship to the USA and Canada but we plan to expand our international options soon.  

How do I start a return or exchange?

Please review our Return & Exchange Policy