We want you to be delighted with your purchase. If you're not satisfied with your item, you can return it within 7 days from the date of delivery for store credit or an exchange. As a small business committed to offering American-made products at the best possible prices, we do not offer cash refunds.
To complete your return, you must mail the item back to us and postmark it within the return window mentioned above. Items must be unworn and in the same condition you received them, complete with their original packaging.
Upon receipt and inspection of the returned item, we will process your return or exchange. If we find the item is damaged, heavily wrinkled, worn, or in an unsuitable condition, we may refuse the return or charge an additional restocking fee.
Exchanges are typically mailed within 3-4 days after we receive the original item back. Once you return or exchange an item from an order, the entire order is considered final and no further returns can be made. Returns are available only for domestic orders; all international orders are final sales.
To request a return, please contact our customer service team at firstname.lastname@example.org. Our team will review and approve your request and provide further instructions. Unapproved returns that are shipped back to us may be denied and marked as final sale. Once an order has been placed it cannot be cancelled. If receiver refuses delivery or sends it back to us, they will be issued store credit and charged a restocking fee. Cash refunds will not be issued.
Sale or discounted items cannot be returned and are final sale.
Buy Once, Keep Forever.
Pool House New York is committed to providing you the best possible prices on premium American-made goods. We believe that keeping our supply chain locally not only ensures that the people making your clothes are treated fairly and ethically, but it also allows for better quality control. Every garment you purchase from us is designed to last, guaranteed.
Made in USA
We make all of our clothes locally using premium materials and techniques, ensuring exceptional craftsmanship at every step.
We make our clothes in California and we pay our factory workers above-average wages, including healthcare and other benefits. Every purchase from our store supports the lives of real, hardworking people.
We want your clothes to last, not only through quality but also through design. We create essential garments (like t-shirts and jackets) with a subtle and modern twist, allowing each garment to be fun while also evergreen.
Premium Customer Support
We've invested a lot of resources into our customer support team. Need help with sizing? Send us a message via the chat box in the bottom corner of our website and someone from our team will personally help you!